Ambiente demo isolado
SAC Hub
runtime demorotas live bloqueadas
monetary • money • snapshot • event • dataset default
SAC Hub
Central de atendimento multicanal: inbox unificado, pre e pos-venda, SLA, respostas rapidas e IA copilot.
Guardrails demo
Meta mensal R$ 2.050.000. Faixa valida R$ 1.780.000 ate R$ 2.420.000.
Cobertura publicada: money • snapshot • event • counts 12/4/6
Gross
R$ 297.733
Liquido
R$ 273.915
Margem
R$ 77.411
Tributos
R$ 8.932
Serie mensal
mar. de 2026
R$ 81.405
fev. de 2026
R$ 75.950
abr. de 2026
R$ 71.241
jan. de 2026
R$ 69.137
Quebras
Por canal
mercado_livreR$ 154.821
siteR$ 89.320
amazonR$ 53.592
Por região
sudesteR$ 154.821
sulR$ 89.320
nordesteR$ 53.592
Fatos recentes
| Data | Canal | Região | Status | Gross |
|---|---|---|---|---|
| 2026-04-20 | amazon | nordeste | resolved | R$ 12.823 |
| 2026-04-19 | site | sul | resolved | R$ 21.372 |
| 2026-04-18 | mercado_livre | sudeste | resolved | R$ 37.045 |
| 2026-03-20 | amazon | nordeste | resolved | R$ 14.653 |
| 2026-03-19 | site | sul | resolved | R$ 24.421 |
| 2026-03-18 | mercado_livre | sudeste | resolved | R$ 42.331 |
| 2026-02-20 | amazon | nordeste | resolved | R$ 13.671 |
| 2026-02-19 | site | sul | resolved | R$ 22.785 |
Timeline de eventos
ticket_updated2026-04-22 16:46
Ana Martins • resolved
ticket_assigned2026-04-22 15:33
Supervisor SAC • assigned
sla_breach_avoided2026-04-22 14:20
Copilot SAC • saved
refund_negotiated2026-04-22 13:07
Especialista CX • approved
macro_used2026-04-22 11:54
Atendente N2 • sent
customer_recovered2026-04-22 10:41
CX Desk • retained
Snapshots
SLA cumprido
sla_snapshot
94.8%
Tickets na fila
queue_snapshot
46
NPS pos-venda
nps_snapshot
72.4%
Valor em tickets sensiveis
ticket_value_snapshot
R$ 128.640
Crosswalk canônico
money
sac_tickets.order_amount → amount_ref_brl
sac_tickets.external_order_id → order_ref
snapshot
dashboard.sla_pct → metric_pct
customer_snapshot.ltv → amount_value_brl
event
sac_messages.created_at → occurred_at
sac_tickets.status → status_after
sac_tickets.priority → priority